AI Just Made Your Best People Feel Average. That’s Why They Quietly Stopped Using It.
Source: Black Enterprise · Oct 22, 2026
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The Money Angle
Business relevance
6/10
- 01Stalled AI adoption can leave employers without the productivity gains they expected; the article gives no rollout costs or measured financial returns.
- 02In a 2023 experiment involving 758 BCG consultants, the lowest-scoring participants improved performance by 43% with AI, while top performers gained less.
- 03A study of more than 5,000 support agents found small speed gains but small quality declines among the most skilled workers, complicating the business case for uniform adoption.
- 04The author illustrates potential lost productivity with a hypothetical team forfeiting 1,500 hours annually—not a measured result—and argues that respected employees should lead adoption.
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Who's involved
Dr. Noah St. JohnBoston Consulting GroupHarvard Business SchoolWhartonMITWarwick Business SchoolThe Quarterly Journal of EconomicsHarperCollins
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No public companiesThis Money Angle is an AI-assisted summary of reporting by Black Enterprise. Figures come only from the source article. Not financial advice.